CANCELLATION POLICY

At Byron Gainz we understand emergency's happen and we will try to be as accommodating as possible to reschedule your appointment before cancelling it.

In the circumstance, that the appointment needs to be cancelled we will abide by following policy:   

Personal Training Cancellation Policy:
* All appointments for personal training will be scheduled directly between the personal trainer (Byron Gainz PT) and the client.

* Subsequently, if a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 12 hours in advance of the scheduled appointment.

* If a client does not cancel or reschedule an appointment at least 12 hours in advance, Byron Gainz reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session.

If a client is on a pt package - one pt session will be taken due to cancellation. 

* If a client fails to appear for a scheduled appointment, Byron Gainz reserves the right to charge a no show fee equivalent to the personal training fee that would have been charged for the training session.

* All cancellations must be made 12 hours in advance by phone, text or email

 

Personal Training Package Refunds Policy:

* When Personal Training Sessions are purchased in a "pack" - no refund will be offered for unused sessions. The discounted price per session is based on the whole package price. 

If a client does not cancel or reschedule an appointment at least 12 hours in advance, Byron Gainz reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session.

If a client is on a pt package - one pt session will be taken due to cancellation.